Today is the 254th day of my account being blocked on
@MEXC_Official
.
Today I received a letter from MEXC support:
"Dear MEXCer
Regarding the issue of risk control restrictions for your account, in accordance with the requirements of the risk control department, please cooperate in supplementing the following information:
1.Please provide passport documents and a photo holding the passport
2.Please provide employment details and income proof for the past 6 months
3.Please provide address proof (issued within 6 months): bank statements, salary slips, or utility bills
4.Explain the deposit source and provide supporting documents: Fiat/Spot trading records
5.Explain the purpose and destination of your MEXC withdrawal and provide supporting documents: Fiat/Spot trading records
6.Please provide tax filing records for the past 3 years"
Just look at the list of requirements!
And on top of that, I still have to explain why I am requesting the withdrawal of my own funds? "the purpose of withdrawal"
My own government asks me for fewer documents.
It feels like MEXC are mocking me.
Also written by Head of Customer Service at
@MEXC_Official
, Mr. Derrick:
"Good news – i have some updates for you.
As the investigations have been going on for an extended period, I have submitted an appeal to have your PRINCIPAL amount refunded to you upon completion of EDD.
Investigations will continue and hence we will continue to freeze the non principal amount, until the investigations are completed.
The EDD requirements have been sent to your registered email account. Please kindly review it and we look forward to your response at your earliest convenience.
I may not have the exact amount here, but its about 125,000 usd
So that the process can continue and the exact amount will be certain"
As I understand it, they are only going to return my last deposit, not all of my deposits.
So, for now, they plan to return just about 125,000 USDT. The exact amount will be known later…
That’s if I successfully pass the verification.
Derrick also ignored my question about when the investigation will end and when I will get all my money back.
See the screenshots.
When MEXC was crediting my deposits, they didn’t ask me for anything, but in order to get back even a part of my own funds, I now have to provide a pile of private and confidential information.
This is absurd.
My
@MEXC_Official
UID 63218153
Sincerely yours,
John ConstantineX — always a fair trader.
#MEXCFreeze #MEXCRiskControl #MEXCUserFundsFrozen
7:10 PM · Sep 30, 2025
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